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July 01, 2015

July 2015

The pressure is so intense when a project goes live (implementation). One hitch, not everyone is up to speed on using the new products.

I have found people who lack exposure and experience with the using Web 2.0 products and mobile devices had the most hard time adjusting in this project. Though many of these people own a mobile device they did not use all the features. The myriad functionality puzzled them. People were struggling with typing, captilising letters, finding symbols, switching apps and switching keyboards, even the basic as in where or what do I tap on. We did offer two stages of training: master the iPad and use a communication app for work.

For latter session, many staff were unable to attend training session. I jumped in and proposed the solution of one-to-one training, which got approved. I would go to staff work areas and give them 15 minutes of training. This approach has stirred interest amongst staff. What was a session for two people, ends up being a session for five people. In some cases, people who have overheard the session, would come up asking, if I could arrange it in their work area too. So the argument about people do not like change or upskilling is false, people understand it is unavoidable - life is going to be more mobile, but to truly adjust to such change, is the hardest part, it can be down right unpleasant if managed badly. People just need a guiding hand and not a Power Point presentation.

Since project time has become more pressing, a few of the project members and supervisors jumped on board the one-to-one training idea and started to train people on the floor. Which was wonderful. It has been a tough start to July. Some of the work areas did not have wifi. So I have been using my iPhone 5S on 3G network. I hope the sampling from my iPhone has lead to greater understanding of the inner workings of the communication app and iPad (wifi only). I really believe, we can help each other to learn and adapt, and this project proved it can be achieved in the real world.

ps. people really dig role play and the chance to play with UX, but you got to show it to them closely.

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